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All payments are due 4 working days following the delivery of all booked workshop, by either bank transfer or cheque, unless we have agreed on another date before the delivery.
Payment by bank transfer must be cleared by the date due to the account details provided on the invoice.
We must receive cheques by the due date.
Payments overdue by more than 5 working days will accrue interest at 10% annually, applied daily.
If you pay by BACS, the payment must be processed 3 days before the due date to ensure that funds are in our account by the due date.
If you pay by cheque, it must be posted 3 days before the due date to ensure we receive it by the due date.
To cancel a workshop, you must provide notice 4 weeks before the delivery date. This will allow you to cancel the training/workshops free of charge.
If you require to cancel at shorter notice, the following conditions apply:
In the unlikely event that Alfresco Learning cannot deliver workshops due to ill health or family emergencies, we will contact you to rearrange the session at a time to suit you. If a new delivery date cannot be agreed upon, we will cancel the workshop at no cost.
We check the forecast regularly in the run-up to the workshop. If we deem the weather forecast to be unsafe (strong winds, torrential rain or storms), we will contact you 1-2 days before the delivery date to rearrange. While we will endeavour to reschedule at a time to suit you, we will need to consider upcoming weather conditions and other bookings when offering a new delivery date. If a new delivery date cannot be agreed upon, we will cancel the workshop at no cost.
In the event of unsuitable weather unexpectedly turning up during a workshop, Alfresco Learning will be required to stop the workshop to maintain safety.
If less than 50% of the workshop has been delivered we will endeavour to reschedule at a time to suit you, we will need to consider upcoming weather conditions and other bookings when offering a new delivery date. If a new delivery date cannot be agreed upon, we will cancel the training/workshop you will be offered a partial refund, the amount of the refund will reflect the circumstances and will be at Alfresco Learning's discretion.
If 50% or more of the workshop has been delivered, the rest of the workshop will be cancelled and you will be offered a partial refund, the amount of the refund will reflect the circumstances and will be at Alfresco Learning's discretion.
Bookings for full and half inset days are secured with a 10% non-refundable deposit. This must be paid within 2 weeks of the invoice issue date to secure your preferred date, after this time other schools may be offered the opportunity to secure the same date.
All payments are due 4 working days following the delivery of all booked training, by either bank transfer or cheque, unless we have agreed on another date before the delivery.
Payment by bank transfer must be cleared by the date due to the account details provided on the invoice.
We must receive cheques by the due date.
Payments overdue by more than 5 working days will accrue interest at 10% annually, applied daily.
If you pay by BACS, the payment must be processed 3 days before the due date to ensure that funds are in our account by the due date.
If you pay by cheque, it must be posted 3 days before the due date to ensure we receive it by the due date.
To cancel an full and half inset day you must provide notice 6 months before the delivery date. This will allow you to cancel the training free of charge.
If you require to cancel at shorter notice, the following conditions apply:
In the unlikely event that Alfresco Learning cannot deliver training due to ill health or family emergencies, we will contact you to rearrange the training at a time to suit you. If a new delivery date cannot be agreed upon, we will cancel the training at no cost.
We check the forecast regularly in the run-up to the training. If we deem the weather forecast to be unsafe (strong winds, torrential rain or storms) training may need to be adapted. Due to the nature of inset days the training will go ahead as planned, we will contact you 1-2 days before the delivery date to discuss how the training will be adapted to be delivered indoors. This will still be in the same practical style as originally planned and if the weather conditions improve we will deliver as much of the training outdoors as possible to give your staff the best experience we can.