Shipping & Refunds

Shipping

Digital products are available to download immediately after purchase from the members areas, www.alfrescolearning.co.uk/account.

Physical products, including the Our Alfresco Year Planner, are shipped by Royal Mail first class. Orders received by 10am on Thursday will be shipped the following Tuesday.
Orders should arrive 1-2 days after being shipped, but please allow up to 5 working days.

Refunds

All digital purchases are not eligible for refund, however if you do have a problem with an order, please contact us and we can review your order.

If you do not receive your order or your order arrives damaged, please email us at [email protected].

Physical products, including the Our Alfresco Year Planner, can be returned for a refund within 14 days of being received. To request a refund, please email [email protected].
Returned products should be returned in an undamaged condition for a full refund. You are responsible for covering the postage cost of the return.

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