Payment & Cancellation Policy

Payments

All payments are due 2 working days following the delivery of all booked workshops, by either bank transfer or cheque, unless another date has been agreed by us prior to the workshop delivery.


Payment by bank transfer must be cleared by the date due to the account details provided on the invoice.


Cheques must be received by us by the due date.


Payments overdue by more than 5 working days will accrue interest at 10% annually, applied daily.


• If you pay by BACS, the payment must be processed 3 days prior to the due date to ensure that funds are in our account by the due date
• If you pay by Cheque, it must be posted 3 days prior to the due date to ensure we receive it by the due date.

Cancellations

To cancel a workshop booking you must provide notice 4 weeks prior to the workshop delivery date. This will allow you to cancel the workshop free of charge.

If you require to cancel the workshop at shorter notice the following conditions apply:

• Notice given within 2-4 weeks prior to the workshop delivery date, will incur a 25% charge of the total workshop cost.
• Notice given less than 2 weeks prior to the workshop delivery date, will incur a 50% charge of the total workshop cost.

In the unlikely event that Alfresco Learning cannot deliver a workshop, due to ill health or family emergencies, we will contact you to rearrange the workshop at a time to suit you. If a new delivery date cannot be agreed the workshop will be cancelled at no cost.

Unsuitable weather

We check the forecast regularly in the run up to delivering the workshop. If we deem that the weather conditions forecast are likely to be unsafe (strong winds, torrential rain or storms), we will contact you 2 days prior to the delivery date to rearrange. While we will endeavour to reschedule at a time to suit you, we will need to consider upcoming weather conditions and other bookings when offering a new delivery date. If a new delivery date cannot be agreed the workshop will be cancelled at no cost.